Frequently Asked Questions
We support individuals and families who are unable to afford essential household furniture. Referrals are made through partner organisations such as local authorities, housing associations, and charities.
Referrals must be made by an approved partner agency. If you believe someone needs support, please contact us and we can guide you to the appropriate referral route.
No - all essential furniture and household items are provided free of charge within our core service area.
Yes, we deliver items directly to homes. Deliveries within our core area are free, while we may request a contribution towards fuel costs for deliveries outwith North Ayrshire.
We accept quality, reusable furniture and household items, including sofas, beds, wardrobes, tables, white goods, and kitchen essentials. All items should be clean and in good, usable condition.
Yes, we offer a collection service for larger items. Please contact us with details of what you would like to donate, and we’ll arrange a suitable time.
We cannot accept items that are damaged, heavily worn, or unsafe. For hygiene reasons, some items such as used mattresses may be restricted unless they meet required standards.
We are based in Ayrshire and primarily support the surrounding areas. We also collect donations from nearby locations, including Glasgow, where possible.
Our work is supported through donations, partnerships, and the generosity of our community. Our main costs include vehicle fuel, maintenance, and operational expenses.
You can support us by donating furniture, volunteering your time, partnering with us, or helping to fund our work. Every contribution helps us support more households.
